21 D2L Support & eLearning Quality
Pima offers a variety of support options for getting the most out of our Learning Management System, D2L.
Support Needed |
Resources |
| General D2L Questions and 1-on-1 Support | Faculty Services and Resource Centers |
| After Hours D2L Support | D2L 24/7 Tech Support |
| Help with Integrated Tools (H5P, Perusall, Panopto) | ALT Team |
| Service Requests (cloning, role changes, new shell) | D2L Service Requests |
Navigating D2L & Getting Started
1-on-1 D2L Help
The Faculty Resource and Service Centers (FSRC) offers 1-on-1 D2L and tech support by appointment, both virtually and in-person at campus FSRC locations. For more information and to schedule an appointment, visit the FSRC website.
Help with Integrated Tools (i.e. H5P, Perusall, Panopto)
The Teaching and Learning Center’s ALT Team are Pima’s experts for all things academic technology. In addition to running pilots of new technologies, they support key third-party academic technologies integrated into D2L, including H5P, Packback, Panopto, Perusall, and PlayPosit.
For more information and to schedule an appointment visit the ALT Team’s website.
D2L Technical Support 24/7
For faculty and students to use 24 hours a day, 7 days a week:
D2L Technical Support, includes assistance via email, live chat option, phone
You can always call D2L for help (available 24/7): 1 (877) 325-7778.
Self-Help Resources
Pima Tech Guides (ScreenSteps)
Pima Tech Guides is a collection of tutorials that has been developed based on what tasks are most common for PCC instructors. Many of the questions you encounter about D2L processes and settings are covered by our ScreenSteps tutorials in our Pima Tech Guides.
For more information visit the Pima Tech Guides: D2L for Instructors website
The Faculty Guide for Online and Web-Enhanced Teaching
This website is designed as a one-stop-shop to support all faculty development needs connected with online pedagogy, instructional design, web-enhanced teaching, D2L Brightspace, and academic technologies. It is designed and maintained by PimaOnline to address the college-wide needs of our faculty across all modalities. We also use a parallel design approach ensuring that faculty can easily find and share with their students parallel content at our Student Guide.
D2L Service Requests
The table below who to contact regarding various D2L service requests, and links directly to the appropriate request forms.
| Request Form | Description | Action | Personnel |
| D2L/Brightspace Support | General D2L/Brightspace support if no other services apply. | Review, resolve or redirect | LMS and eLearning Quality Department team |
| Role Request | Use this service to request a special role on a course you do not directly teach. | Roles submitted, Dean approval | D2L Tech Support team |
| Shell Request | Use this service to request that a new Shell course be created. | Shell type, users & access, clone preferences before implementation | D2L Tech Support team |
| Course Cloning Request | Use this service to request a CRN to be cloned in D2L. | Approvals from Dept head and/or master owner | D2L Tech Support team |
| Quality Review Services | Request a list of all broken links for or a spelling and grammar check for courses you teach or maintain. | 1st, 2nd review, report, removal | LMS and eLearning Quality Department team |
| D2L third party tools request | D2L third party tools (LTI) requests. | Document & outline request, implement tools | LMS and eLearning Quality Department team |
| Master Course Elevation Request | Use this service to request a new Master Course Elevation be put in place or an old Master Course to be replaced. | Requests only made by: Dept heads, instructional designers, administrators | D2L Tech Support team |
The table above appears in the LMS and eLearning Quality Faculty Handbook. Visit the handbook for more information.
Continued Learning Opportunities
D2L Essentials
While not required, the D2L Essentials course is highly recommended to get you started using Pima’s D2L Learning Management System. The D2L Essentials course has been designed with Pima faculty in mind and is a comprehensive resource on how to navigate D2L and explanations of common tasks many instructors at Pima will encounter using the system.
D2L Essentials is a fully-online, asynchronous course – meaning the course can be taken beginning at any time and as a self-paced independent study.
Adjunct Faculty are able to register for this course prior to obtaining their MyPima credentials via CourseMerchant. Enroll in D2L Essentials here.
TE125 TEACH Course
***Required for all Pima faculty teaching fully-online courses***
To teach a fully-online course, Pima faculty need to attain PCC certification by completing the PimaOnline TE125 TEACH Level Certification course. The purpose of TE125 TEACH course is to provide Pima Community College Faculty members the tools and resources to effectively teach and facilitate a predesigned course using the college’s learning management system D2L. While this course does not certify faculty to build and create their own courses, it does guide and demonstrate for faculty how to enhance and personalize a predesigned course.
TE125 TEACH Course is available 2-4 times a year, depending on demand.
Part-time faculty who successfully complete TE125 TEACH by the specified date will be compensated $500 for this 20-hour course. Please note that adjunct instructors who are not employed by Pima Community College (i.e. dual-enrollment faculty) are not eligible for this payment.
For more information and a schedule of current offerings visit the PimaOnline website.
TE150 BUILD
The TE150 BUILD course covers an introduction to instructional design. This is an optional, intermediate-level course that builds on the knowledge gained in the TE125 TEACH course. To enroll in this class, participants must first successfully complete TE125 TEACH.
Part-time faculty who successfully complete TE150 BUILD by the specified date will be compensated $500 for this 20-hour course. Please note that adjunct instructors who are not employed by Pima Community College (i.e. dual-enrollment faculty) are not eligible for this payment.
For more information and a schedule of current offerings visit the PimaOnline website.
LEAD Courses
Throughout the year, PimaOnline offers a broad variety of intermediate and advanced courses covering a variety of subjects relevant to teaching online, such as course design, HTML, educational videography, and artificial intelligence (AI), . All LEAD offerings are 15-hour, 4-week courses unless otherwise noted.
For more information and a schedule of current offerings visit the PimaOnline website.
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